I am So Happy and Pleased
I cannot express how happy and pleased I am with my newly remodeled kitchen.
Your company and operations are well organized, efficient and dependable. Your people whom I had contact with and worked with all were very courteous, knowledgeable, and professional. Your personnel, workmanship and quality of the work done are first class.
From the time Tom Levinson, your home representative, came to my house to discuss my kitchen renovation to the end of the project, I was very impressed and completely satisfied. You hear so many horror stories of home improvement companies and I was a little apprehensive at first about starting a remodel project but so glad I chose Midtown for my kitchen remodel.
Tom explained the project thoroughly and in great detail so I understood and knew exactly what to expect during the renovation. He always returned all my calls no matter what time of day or evening I called. He truly went out of his way to be so helpful and solve any problems or answer any questions I had during the kitchen remodel.
Your project coordinator, Katie Reese, also did an outstanding job in coordinating the work schedule to make sure the project stayed on schedule and keeping me updated.
Katie was also helpful with providing ideas and returning all my calls.
Doug did an outstanding job throughout the project. He is so knowledgeable and experienced of all aspects of home improvement. His skills of carpentry, plumbing and electricity are outstanding. You can tell Doug takes pride in his work and it reflects in the craftsmanship of his work and in my newly remodeled kitchen. Doug was not only fast and efficient and cleaned all debris at day's end but was always courteous and answered all my questions. He is dependable and continually kept me updated at all times as to the work schedule and when he would arrive on the project.
When I just decided to have my kitchen renovated, I had looked into different options from re-facing the old cabinets offered by one of the local home improvement stores to an estimate for a kitchen update from a walk-in Kitchen and Bath Showroom.
To reface old cabinets combined with a new granite countertop was just about $5,000 less then Midtown's quote. Since home improvement stores do not do any plumbing or electrical work, l would have had to incur those additional expenses. Midtown's quote included all my plumbing and electrical changes and updates. Granted there is not all the mess of having a complete kitchen renovation but the end results are truly striking. There is no comparison with beautiful newly installed top quality cabinets and workmanship done by Midtown.
l had also inquired about a kitchen update from one of the local Kitchen and Bath Showroom stores. They have nice showplaces but are also very pricy. The showroom store I got an estimate from, which did not include some of the electrical work I wanted updated, was still $10,000 more than Midtown's quote. Also I did not like the idea of having different crews coming into my home to do the work plus I checked the background on some of their work and found it to be unreliable and substandard.
I have nothing but raved about my new kitchen and the top quality work done by Midtown. I have and will continue to recommend your company to neighbors and friends and without saying, my next home project I will definitely be using Midtown Home Improvements.